FAQ’s

Knowledge Hub
How do we purchase?
The equipment & staff education is available for an upfront purchase. The Library of Therapy Experiences is available on a subscription.
Do you supply the public?
No, we only sell to Nursing homes and hospitals direct.
How long does it take until we receive or order?
Normally 1 to 2 weeks.
Does it matter if our nursing home or hospital ward has bad internet?
No, it does not require WIFI to run therapy sessions.
Is there an extra charge for staff training?
No, on site inperson training is very important and is included with the price of the kit.
What is NeuronsVR used for in aged care?
NeuronsVR is used in aged care settings as a non-pharmacological therapy to support emotional wellbeing, reduce distress, and promote engagement for residents. It is commonly used with people living with dementia, those receiving palliative care, and residents experiencing anxiety, agitation or social withdrawal.
How often is NeuronsVR used in Australian aged care services?
Across Australian aged care services, NeuronsVR therapy sessions are run regularly, with an average session commencing approximately every 6 minutes. This figure is based on aggregated, anonymised usage data across multiple facilities and reflects routine, day-to-day use in care environments.
Is NeuronsVR used in aged care facilities, day respite and hospitals?
Yes. NeuronsVR is actively used across multiple Australian aged care providers as part of everyday care delivery. Sessions are facilitated by trained staff and integrated into clinical, lifestyle and wellbeing programs.
How does NeuronsVR support trauma-informed care?
NeuronsVR supports trauma-informed care by providing calm, resident-led experiences that prioritise emotional safety, choice and control. Sessions are guided by staff and tailored to individual preferences, helping minimise distress and the risk of re-traumatisation.
How does NeuronsVR align with Standard 1 of the Aged Care Quality Standards?
NeuronsVR supports Standard 1 – The Person by enabling person-centred, trauma-informed care that promotes dignity, choice, emotional safety and cultural identity. The therapy is used alongside existing care practices to support meaningful engagement without reliance on chemical intervention.
Can NeuronsVR be used for people living with dementia?
Yes. NeuronsVR is widely used to support people living with dementia by offering familiar, calming and meaningful experiences. These experiences can encourage reminiscence, reduce agitation and support emotional connection when guided appropriately by care staff.
Is NeuronsVR suitable for palliative and end-of-life care?
NeuronsVR is used in palliative care settings to support comfort, relaxation and emotional wellbeing at end of life. These programs are used alongside standard palliative care to help reduce distress and support a sense of peace.
Is NeuronsVR a non-pharmacological alternative to managing distress?
NeuronsVR is a non-pharmacological therapy tool used to support residents experiencing distress, anxiety or agitation. It may be used as part of broader care strategies aimed at reducing reliance on chemical restraint, alongside clinical judgement and existing care plans.
Is NeuronsVR suitable for culturally diverse and spiritual care?
Yes. NeuronsVR includes culturally relevant and spiritually meaningful experiences that can support CALD care, spiritual wellbeing and identity-based connection. This aligns with trauma-informed and person-centred care approaches.
How long does a typical NeuronsVR session last?
Session length varies depending on the individual, care context and clinical judgement. Sessions are typically short and guided, allowing flexibility to meet resident needs while maintaining comfort and safety.
Who facilitates NeuronsVR sessions in aged care?
NeuronsVR sessions are facilitated by aged care staff as part of normal care delivery. The therapy is designed to be staff-guided, ensuring experiences remain person-led, safe and appropriate to individual needs.
Is NeuronsVR clinically developed?
NeuronsVR therapy programs have been clinically developed with input from healthcare professionals and refined through real-world use in aged care, hospital and palliative care settings. The therapy is designed to be used alongside standard care and clinical judgement.
Is NeuronsVR supported by research or university studies?
NeuronsVR has been involved in research and evaluation projects with Australian universities and research partners, including studies exploring feasibility, acceptability and real-world use of VR therapy in aged care and health settings. These studies inform ongoing development and are conducted alongside standard care practices.
What outcomes and data are measured with NeuronsVR?
NeuronsVR focuses on usage patterns, session frequency and real-world implementation data. Clinical outcomes vary by individual and care context and are assessed by services as part of their broader care planning and professional judgement.
Why do services continue using NeuronsVR after initial rollout?
Services continue using NeuronsVR because it is practical to implement, acceptable to residents, and adaptable to a wide range of care contexts including dementia support, palliative care and culturally responsive care. Ongoing use is reflected in sustained session frequency across multiple facilities.

Why Choose NeuronsVR?

NeuronsVR provides specialised, tailor-made, therapeutic experiences, using person-centred VR technology, that considers individual physiological, psychological, cognitive, and bio-psychosocial needs. NeuronsVR enables delivery of care responsive to PLWD, cultivating a dignified culture supporting wellbeing, maintenance of capabilities, choice, personhood, meaningful engagement, and purpose.

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Person Centered Therapy Programs
Tailored experiences that are safe and clinically developed specifically for Aged Care and People Living with Dementia.
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Meaningful Engagement
Re-abling experiences to enrich lives, advocate ‘positive ageing’, and endorse ‘health and wellbeing’.
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Minimising Restrictive Practices
Promotes deprescribing/eliminating the misuse or overuse of psychotropics/restrictive practices.
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Evidence - based success
Independent studies with Universities & Aged Care Groups. Clinical trials with Government Health. Outcome videos showcased through our “Magic Moments”
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Easy to Use, Implement & Integrate
Staff training to include data collection & evaluation tools. No set up or wifi required to run sessions – just press a button.
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Compliant Technology & Equipment
NeuronsVR has specifically designed equipment manufactured to comply with Australian Healthcare Standards.
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